Smart Escape — Terms of Service

Acceptance of Terms

By booking, purchasing, accessing, or participating in any experience provided by Smart Escape (“Smart Escape,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service.

If you do not agree to these Terms, please do not use our services.

Bookings and Payment

All bookings are subject to availability.

Payment may be required in advance to confirm a reservation. Prices, fees, promotions, and availability a

Cancellations, Rescheduling, and Refunds

Cancellations or rescheduling requests must be made at least 24 hours before the scheduled booking time unless otherwise stated at the time of booking.

Late cancellations, missed bookings, or no-shows may not be eligible for a refund.

Any approved refund will be issued to the original payment method unless otherwise agreed.

Arrival Policy

Guests are expected to arrive at least 10 to 15 minutes before their scheduled booking time.

Late arrival may reduce game time, affect the quality of the experience, or result in cancellation without refund, depending on scheduling and operational constraints.

Participation Rules

All participants must follow staff instructions at all times.

Participants may not:
– use excessive force on props, locks, furniture, or equipment
– bring unauthorized tools or devices into the experience
– tamper with, damage, or bypass game systems
– behave in a disruptive, unsafe, abusive, or unlawful manner

We reserve the right to stop or terminate a game at any time if participant behavior is unsafe, destructi

Health and Safety

Participation is at your own risk.

By participating, you confirm that you are physically and mentally able to take part in the activity and that you will follow staff instructions in the event of an emergency or safety concern.

Waiver Requirement

All participants may be required to complete and sign a waiver before participating.

A parent or legal guardian must sign on behalf of any minor participant where required.

Failure to complete required documentation may result in denial of participation without refund.

Minors

Minor participants must comply with all rules and may be subject to age-related restrictions depending on the room, experience, or booking type.

Smart Escape reserves the right to require adult supervision for minors.

Photography and Media

We may take photos or videos before, during, or after an experience for operational, promotional, or social media purposes, where permitted by law.

If you do not wish to be photographed or recorded, please inform our staff before the experience begins.

SMS Terms

By providing your phone number and checking the consent box during booking, you agree to receive SMS messages from Smart Escape related to your reservation, including booking confirmations, appointment reminders, and post-visit follow-up messages.

Message frequency varies.
Message and data rates may apply.
Reply STOP to opt out.
Reply HELP for assistance.

Consent to receive SMS messages is not a condition of purchase.

Your mobile phone number and SMS consent will not be shared with third parties for marketing purposes.

For more information about how we collect, use, and protect your information, please review our Privacy Policy:
https://smartescape.com/privacy/

Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and safeguard personal information.

Intellectual Property

All content, branding, logos, game materials, website content, photos, graphics, and other materials provided by Smart Escape are owned by or licensed to Smart Escape and may not be copied, reproduced, distributed, or used without prior written permission.

Limitation of Liability

To the fullest extent permitted by law, Smart Escape shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost data, personal inconvenience, or property damage arising from or related to the use of our services.

Our total liability for any claim arising out of or relating to a booking or participation shall not exceed the amount paid for the applicable booking, except where prohibited by law.

Right to Refuse Service

We reserve the right to refuse service, deny entry, remove participants, or cancel bookings at our discretion where necessary for safety, security, operational, or policy reasons.

Changes to These Term

We may update these Terms of Service at any time. Updated terms become effective when posted on our website unless otherwise stated.

Your continued use of our services after changes are posted constitutes acceptance of the updated Terms.

Contact Information

If you have questions about these Terms of Service, please contact us at:

admin@smartescape.com
https://smartescape.com